Return Policy

Refunds
Refunds on rental and handling are credited only when an item is incorrectly deliverd or arrives defective or damaged, under prior authorization. Please contact us.

Rental Returns
Please refer to the return instructions on your packing slip, or call us (305) 496-1354, Monday-Saturday, 10AM-6PM and Sunday 11AM-3PM East Standard Time.

Items should be returned to:
DIS-SAL Party Planning
14301 SW 40th Terrace
Miami, Florida 33175

Please make sure that you have contacted us for return authorization. If you choose to return the item in your own using another delivery method, please be sure to use the address listed on your invoice.
DIS-SAL Party Planning
14301 SW 40th Terrace
Miami, Florida 33175

By Phone
Simply call us at (305) 496-1354 if you want to exchange the item. For exchanges, we will deliver in-stock items right away, charge your credit card, and credit the return once we've received and processed it. Unfortunately, we cannot refund original delivery charges for exchanges or returns, unless an item arrives defective or damaged.

Effective Date
This Return Policy was last changed on 6/13/2022.