HOW FAR IN ADVANCE SHOULD I RESERVE THE EQUIPMENT I NEED FOR MY EVENT?
We will accept reservations for any occasion within a reasonable time frame, wedding receptions, baby showers, etc., one or two months prior to your big day. For other large events, it's a good idea to reserve approximately three to six months in advance of your event date.
I AM READY TO MAKE A RESERVATION. HOW DO I GO ABOUT PLACING AN ORDER?
When you are ready to place your order, call our office at 305-496-1354. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Reservations require a 50% deposit for any order over $300.00 and a credit card to have on file.
CAN I MAKE CHANGES TO MY ORDER WITHOUT BEING PENALIZED?
Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a "best guess" estimate when placing your original reservation and adjust as you become aware they're needed. Final changes should be made a minimum of two business days prior to the delivery date. Within one business day of the delivery date, additions are subject to a 15% surcharge, and deletions or cancellations will be charged at full price.
WHAT IS THE CHARGE FOR DELIVERY?
Delivery fees start at $25 through $45 and are based on distance from our warehouse and difficulty of delivery (multiple levels, elevator access, distance from truck parking to the event location, etc.).
HOW DO I GET IN TOUCH WITH YOU AFTER HOURS IF I HAVE AN EMERGENCY RELATED TO MY EVENT?
If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call our main line at 305-496-1354 and if we don't answer, leave a message in the mailbox. After you leave the message, our cell phones will ring, and we can retrieve the message. We will get back to you as quickly as possible to resolve the problem.
WHAT IF I HAVE TO CANCEL MY RESERVATION?
Except for a tent rental, you may cancel without penalty up to two business days prior to delivery. Within one business day of the delivery date, cancellations will be charged at full price. Tents and tent-related items require a non-refundable 50% deposit.
