Dear customer, Thank you for choosing DIS-SAL Party Planning. Please read carefully our rental agreement, you will be held responsible for all the policies stated on this agreement.
IS THERE A MINIMUM ORDER SIZE? No. You can place an order of any size as long the inventory is available.
HOW DO I PLACE AN ORDER? Your order can be placed by phone, email in our website page. For best results is calling the office, this way it verifies inventory available. Email is also recommended through our website.
IS THERE A DAILY RATE? Important: Please note that our delivery rates are based on a first floor delivery within 50 feet of where the truck will be parked. We usually send one or two drivers depending on the volume of the rental products, we never send more than 2 Description Size Qty Unit Price Bill. Please reply to any email or call the office if your delivery has any of the following characteristic - delivery to a second floor or higher - delivery to more than 50 feet away from where the truck will be parked. Delivery must be finished before a specific time *****When the driver arrives, the client should know where the products will be dropped off. Waiting time for driver must not exceed 10 minutes*****
DO YOU HAVE A SETUP POLICY? Set up: Chairs and tables setup is not included unless it is specified on the invoice.
CANCELLATION: No refund will be given if the order is canceled 7 days prior to delivery date.
WHAT IS YOUR DROP-OFF POLICY? Drop off rules: Drivers are not allow to deliver items through houses, if for any reason client requires this, customer and only customer will be responsible for any damage caused by drivers. If your order includes set up, customer must be guiding the personnel to make sure they don’t break or damage anything.
DO YOU HAVE A CUSTOMER PICK-UP AND RETURN POLICY? Yes. Customer can pick-up at our location anytime from 10:00 am - 7:00 pm Monday - Saturday - Sunday 11:00 am - 3:00 pm. Returns anytime from 10:00 am - 7:00 pm Monday - Saturday and Sunday 11:00 am - 3:00 pm.
WHEN DO I GET MY DELIVERY? Delivery times: Your delivery has been scheduled for a specific period of time, if you fail to comply with this schedule, the driver will continue with his assigned route. To schedule a second delivery you will need to call the office.
WHEN DO WE PICK-UP? Pick up times: The pickup time can be scheduled with the office only; we are not responsible for any pick up scheduled with the driver with the exemption of parks pick up. First pickup attempt will be included on the delivery fee. But any subsequent pickup attempt will incurred in a $20.00 charge.
WHEN DO I NEED TO MAKE A RESERVATION? Anytime during our business hours , email and our website. We recommend is better with plenty of lead time, but please not the same day.
WHAT IS YOUR CHANGE POLICY? Changes to the order: Changes to the orders can only be made 7 days prior to delivery date. Only if all items order were in stock. Items that were not in stock can not be remove of the order. as they may have gone into production.
WHAT IS YOUR ADDITION POLICY? Additions to the order: Additions to the orders can only be made 2 days prior to delivery date. All additions are subject to availability.
DO YOU HAVE AN EMERGENCY NUMBER? Yes. In case you need to contact us our main number is 305.496.1354
WHAT ARE YOUR CANCELLATION POLICY? Cancellations made within the 7 days cancellation window are subject to 100% cancellation fee. Only order canceled before the 7 day window is subject to in- store credit. Deposits paid to DIS-SAL Party Planning are not refundable.
WHAT ARE YOUR PAYMENT POLICIES? Payment: Only cash or check will be accepted for any balance due upon delivery. No exemption. Credit card payment needs to be made 48 hours prior to the delivery day.
Do you have customer service? Of course! Our friendly and knowledgeable customer services reps are available to answer your questions during business hours.